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tech support conversations

Posted on 2005.01.28 at 00:05
they're giving us the opportunity to pull as much overtime as we want, up to 4 hours a day, so i'm taking it. i forget how other people aren't used to a night-centric sleep schedule, but damn when people call in past midnight they're bitchy.

finally let go on someone, when last night had an imac user who needed to get set up for his first class.

he'd already found our ugly web interface, but i thought he might like being set up with mozilla t-bird (other options for mac users are paying for entourage 2K4, or the aforementioned web interface).

for some reason, caller couldn't manage to run the install off the mozilla site. for me, it worked on our test mac with one click to download the file, and then a drag of the icon over to Applications to install. caller couldn't make this happen for some reason, and after 20 minutes of trying i said "well, use the web interface" and showed him how to navigate and post, where his syllabus was, etc.

caller: i'd already seen that. why did we spend 20 minutes trying to load something else up that does the same thing?
me: well- *pause* people seem to prefer using an actual client to the web most of the time. it's more user-friendly and intuitive.
caller: but it does the same thing, right?
me: yeah... and a honda and a benz will both get you to work... get my point?
caller: well it just seems like the _smart_ thing to do would have been show me around with the interface i'd already found.
me: *fume* well sir, anyone who can't figure out how to download and run an application, on a macintosh, is not in a position to question another person's intelligence. have a nice night. *click*

the good thing about being a permanent employee is that it'll take a lot more than that to get fired.


when tonight's overtime is done, my car is waiting for me in the parking lot with a flat. that's the 3rd one i've gotten in the past half-year. it'd be nice if DPS spent a little less time ticketing people, and a little more making sure the freeways weren't scattered with puncture debris. however, at least i had the foresight to pay the extra money for a free-replacement plan when i bought the last two.


welcome to america. hold still while we install your implant.


innocentchild at 2005-01-28 08:29 (UTC) (Link)
I had to fill out an *exit interview* today. You should see what I wrote about my company. Take my typical brutal honesty and apply it towards questions like *what did you like least about working at wildpackets?* and start laughing. I can't wait to turn this in and have my face to face with HR. I love Kristin and she's going to crack up when she reads this and hears what I have to say. I said everything that my coworkers won't say. Hopefully it changes some things around there. I love that company but man - it's got some issues...

Oh - check out my recent post about Laurent Garnier. *sigh*
alceria at 2005-01-28 17:29 (UTC) (Link)
Oh mygod, that implant thing is horrific. I cannot continue living here, it's so fucked up. I need to move to europe!
Generation Y's Howard Beale
dk at 2005-01-30 10:10 (UTC) (Link)
yeah, that's tempting, but shit- i really don't like having to choose between this and socialism. i'm not sure what to call "this" yet without sounding inflammatory/sensationalist, but yeah...
farnaby at 2005-01-28 19:49 (UTC) (Link)
America is a creepy place these days. There is the RFID thing which I don't agree with, there is this fromt eh BBC which I also don't agree with. (frankly whether somebody is a smoker or not, I have difficulty thinking that somebody would agree with this).
Generation Y's Howard Beale
dk at 2005-01-30 10:05 (UTC) (Link)
yeah, i was pretty appalled at that as well, especially given the specious reasoning. employees having kids would obviously increase health-care costs a lot more, but you don't see anyone getting fired for that.
The Code Monkey Programmer Chick
divamatrix at 2005-01-28 23:01 (UTC) (Link)
Lol.. I was laughin my ass of over this. First thing I did is check to see if it was SO'd.. but I can't see that it was. You got some huge balls my friend. I wish I coulda done that.. but alas, I used to just come to work drunk.. then I didn't care if they were idiots or not.
Generation Y's Howard Beale
dk at 2005-01-30 10:09 (UTC) (Link)
well when i was in training, they told us not to take abuse from students.

the guy may not have outright sworn at me, but at the end of a 10-hour day i'm not trying to hear some so-cal prick insinuating that i'm stupid just because i was trying to get him set up with the best option possible (and it's not like i wouldn't have preferred saying "just use OWA" in the first place).

and it's not like i came straight out and said he was stupid either- the way i look at it, i was adding perspective to the conversation.

besides, tim loves me, and he'd probably have let it slide ;)
Generation Y's Howard Beale
dk at 2005-01-30 11:17 (UTC) (Link)
& yeah... i miss coming to work high... but i just can't go back there.
The Code Monkey Programmer Chick
divamatrix at 2005-01-30 19:54 (UTC) (Link)
Believe me.. I know. Same here...
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